Law Enforcement Reform

Building an Alternative Crisis Response System in LA County

Taylor Walker
Written by Taylor Walker

In June, in response to the killings of George Floyd, Rayshard Brooks, and others during encounters with law enforcement, Los Angeles County Supervisor Janice Hahn introduced an “Alternatives to Law Enforcement for Crisis Response” motion directing county leaders reimagine the 911 system and how to make space for “non-law enforcement response” to emergencies.

Specifically, Hahn’s motion, which the board unanimously approved, directed the Department of Mental Health, in conjunction with its Health and Human Services Crisis Response Coordination Steering Committee, to come up with ideas for either a crisis response phone number separate from 911, or a way to triage and divert calls within the 911 system, that would send non-law enforcement teams to answer health and human services calls, rather than armed officers. This proposal is aligned with the county’s Alternatives to Incarceration Workgroup, which, in March, offered 144 recommendations for making Los Angeles a “care first, jail last,” county.

Too often, sending out law enforcement to respond to people in crises related to mental health or substance use, or to people experiencing homelessness, results in escalation of sensitive situations that could be better handled by unarmed health and social workers.

On August 14, the steering committee returned to the board of supervisors with a preliminary report and set of recommendations for changing crisis response in LA County.

On Tuesday, September 29, the board will consider whether to move forward with those recommendations via a new motion from Supervisor Janice Hahn.

While LA County has, in addition to 911, several crisis call centers, including a Dept. of Mental Health line and the Didi Hirsch Suicide Revention Center, the current system could be improved in many ways, according to the report. While 911 is managed by law enforcement in Los Angeles, there are large jurisdictions elsewhere in the country (Houston, for example) in which 911 is managed by a non-law-enforcement entity that triages calls and determines which calls do not require response from police. Since its switch to this alternate 911 system, Houston has reduced overall dispatches by 51 percent and reduced response time for dispatched professionals by 50 percent, according to preliminary data.

“LA County is in need of a true regional crisis call center network,” the report says, “with shared standards for triage, the ability to dispatch non-law enforcement crisis response teams, and a shared view into available crisis stabilization resources, including treatment beds with an overall goal of minimizing law enforcement response to the maximum extent possible.”

In addition to a coordinated crisis call network, the county needs non-police crisis response teams that must be “better coordinated, more easily dispatched, equipped to manage transportation of clients and staffed with peers,” according to the report, which also notes that crisis response teams that pair law enforcement officers with clinicians and social workers are also an important part of the overall crisis response system.

The crisis response report also recommends that the county considerably increase the availability of behavioral health urgent care centers, in-patient psychiatric treatment facilities, and residential treatment programs and other services for substance use disorder. “These facilities are absolutely critical to have a place to take individuals in crisis, other than emergency rooms, hospitals, and jail,” the DMH report states. “There is also a need to evaluate the efficiency, including length of stay,for each of the community based mental health and substance use resources that would support a reimagined alternative crisis response system.”

Supervisor Hahn’s motion would result in the hiring of a consultant to work with DMH and the Alternative Crisis Response Steering Committee to take a closer look at the county’s current crisis response framework and the gaps in that system, and to further flesh out recommendations for creating a new system. The motion calls for a report back to the board in 60 days.

A related state bill to boost non-law enforcement emergency response systems currently awaits a decision from Governor Gavin Newsom.

AB 2054, the Community Response Initiative to Strengthen Emergency Systems (CRISES) Act would clear a path for community-based organizations to take on more emergency response duties involving “vulnerable populations.”

The bill, by Assemblymember Sydney Kamlager (D-Los Angeles), would create a three-year pilot program focused on putting community organizations in the role of first responder for certain calls involving homelessness, mental health, domestic abuse, and other situations that the bill’s supporters say would be better served by community-based response teams centered on culturally appropriate, trauma-informed, and relationship-building services.


  • Hahahahaha
    Nothing says government efficiency like a flow chart!
    I can’t wait to see response times triple…quadruple.
    Go buy guns and take care of yourselves sheep.
    The sheepdog has been leashed but the wolf has tripled in size.
    Good luck everyone.

  • Yes, let’s try this out on one of the largest counties in the country…Maybe we should wait for smaller counties to do some pilot programs and refine the model before we waste millions trying to implement this nonsense in LA County.

  • Not wanting to do the Monday morning quarterback, 2nd guessing or play the “shoulda, woulda, couldas” so soon before all the details are known, but it’s far easier to judge than do. Most police officers do train on weapon retention and such but just like everything, there are always counter tactics and the real chance your weapon may be taken away in a fight or struggle. I would like to see how you do wearing a vest, full duty belt and uniform, all while struggling with someone not so encumbered.

    I agree, some folks should not be police officers wether it be due to age related decline, physical injury or inate lack of strength and stamina. I just hope the police agencies are ready for the civil rights lawsuits and payouts that will result.

    I’ll reserve judgement until I hear more regarding the circumstances.

    I’m glad both these officers are okay and only appeared to suffer minor injuries.

  • Sounds good in “theory” but the execution and accountability of those involved in the “crisis management” chain will be the key. As it stands now, the taxpayers have voted for and approved billions of dollars in funding everything our so called politcal leaders have put forth from prison realignment, proposition 47, money for the homeless, mental illness treatment, etc., etc. What has been the messurable outcome, not so good for the people who are purportedly going to get helped or the law abiding citizen. Who has been held accountable for the numerous mistakes errors in judgement, lack ofvfirsight and misteps, no one.

    If this Crisis Management model is implemented, I hope there is an unbiased commission appointed to review the actions of the system and it’s workers. From my experience, all the diversion of public moneies and creation of new agencies to address socities woes does is lead to more bureacacry and more agencies whose employees will figure out ways to weasel out of the “hard stuff” and dump them off on the law enforcement. How many times has mental health bowed out and said the person is violent and psychotic and there’s nothing else they can do only to leave law enforcement to have to deal with it? As most law enforcement officers know, you should never become complacent and believe the call you receive is the “complete and entire story”. How many times has a simple traffic stop (still one of the most dangerous situations for law enforcement) for a minor traffic violation turned into an officer or suspects death?

    I hope when this “shinny ball rolls out”, it will have been thoroughly tested, vetted and input solicited from the folks “who will actually have to play with it.” Otherwise it will be just a another failed experiment that will cost money, lives and lead to frustration as the big brains who thought of it will be forgotten and gone in the wind like a puff of smoke never to be held accountable.

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